Thank you for shopping at Taprobana Apparel Creations (Pvt) Ltd. We value your satisfaction and strive to provide the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of receiving your item. To be eligible for a return:
- Your item must be unused, in the same condition as when you received it.
- It must be in its original packaging with tags intact.
- Items must be free from stains, damages, or odors.
Returns made after 7 days will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved:
- A refund will be processed to your original payment method.
- Shipping charges from the initial purchase will not be refunded.
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. Steps for exchanges:
- Visit our website and place a new order for the desired item.
- Choose Cash on Delivery (COD) as the payment method and write "Exchange" along with your first name in the order notes.
- Pack your original item in its original condition and packaging, clearly labeling the package with "Exchange."
- Swap your item with our delivery partner during the new delivery.
Note: You will only be charged for the delivery fee of the new item.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Personalized or custom-made items.
- Products without their original packaging or tags.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order through:
We will promptly assist you with a replacement or a refund, based on product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days of receiving your return. Refunds may take additional time to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us. Our team is dedicated to ensuring your shopping experience is seamless and satisfying.
